FAQs


What’s Emerald and Lime all about?

At Emerald and Lime you’ll find original, inspiring, earth-friendly stationery products. Our notebooks, note cards and prints have been created with original short fiction and designs, and show you don’t need to sacrifice the pretty to respect the world we live in.

We all need a bit of cheer and inspiration sometimes. We hope you'll find something at Emerald and Lime to brighten your day! 

What do you mean when you say Emerald and Lime is earth-friendly or eco-friendly?

We want Emerald and Lime designs to be printed on, and with, materials that show concern for the environment. We aim to use commercial printers who use recycled or sustainable papers and print with vegetable based inks, or toners they consider environmentally friendly. The card and paper used for our notebooks, note cards and prints is 100% recycled. While we are small, and only able to order small print runs, our products may be printed digitally using toners.

We know that this is just a tiny, tiny contribution and we’re still learning about what we could do better. We’ll keep learning and trying our best to incorporate respect for the planet and people on it into what we do.

If you have any questions about the "green credentials" of our products, please just email me (elle@emeraldandlime.com) and I'll do my best to help.

Who is behind Emerald and Lime?

Me! Elle Turner and I’m so thrilled to have finally launched Emerald and Lime, my very own business! I love writing fiction, I love stationery and I love colour, so to be able to combine all three at Emerald and Lime is very much a dream come true. Emerald and Lime is based in Scotland, run from my home and so far involves just me!

I’d like to sell Emerald and Lime products in my shop.

Thank you! That’s a lovely thought. Please get in touch (elle@emeraldandlime.com) so we can discuss.

What about International orders?

At the moment Emerald and Lime products are available only in the UK. We’re working on branching out internationally. If you’d like to sign up for our newsletter, you’ll be one of the first to find out when we start shipping to where you are. Actually, where are you? Let us know where you’d like Emerald and Lime to ship by emailing elle@emeraldandlime.com

How quickly will I get my order?

We aim to dispatch orders as soon as we can and normally do so within 1-3 days (excluding weekends and holiday periods). We use Royal Mail 1st class post, so you will normally receive your order the next working day after we send it. Check out our delivery policy for more details and to find out how to arrange a faster and/or tracked service.

What are your shipping costs?

At the moment we ship in the UK using Royal Mail 1st class post. Our standard shipping charges are determined by the weight of your order (including packaging) and are calculated on checkout.

Up to 260 grams* £1.75
 261 to 500 grams* £2.25
501 grams to 1 kilogram* £3.95
1001g to 2 kgs* £6.00

 *all weights are approximate.

I was trying to check out and it said “there are no shipping methods available for you cart”. What's going on?

That message means either your order is heavier than I've anticipated for shipping, or that you would like your order to be shipped outside the UK. In either case, thank you! That's pretty great. Email me, elle@emeraldandlime.com , and we can work out what to do for the best.

There’s something I’m not happy with. Can I return my order?

I’m sorry to hear you’re not happy. If you email me, elle@emeraldandlime.com , we can try to find a solution. If, though, after we’ve discussed it you still want to return your order, of course you can do so. Our Cancellations and Returns policy explains the time limits and process.

Hey! Aren’t you the one who wrote that thing..?

Ha! Maybe. You can find out here.

I have a question that isn’t answered here. Can you help?

Of course, I’ll do my very best. Please email me at elle@emeraldandlime.com